Shipping policy

Where we ship

We ship to addresses in the United States: all 50 states and Washington, D.C. We don't currently ship to US territories, to APO/FPO/DPO military addresses, or outside the US.

Outside the US? Many of our Gretel Baking products are also sold on Amazon.com, and Amazon can ship some of them abroad. Check the Amazon listing for delivery to your country. Interested in buying in bulk? Contact us through our Wholesale & Bulk Orders page and tell us where you are, and we'll let you know what we can do.

Shipping cost

Shipping is free on every order, with no minimum.

How your order ships

Your order is packed and shipped from fulfillment centers in the US. The carrier depends on the order: usually USPS, sometimes UPS or FedEx.

• Processing: most orders leave the warehouse within 1–2 business days.
• Delivery: most orders arrive 2–5 business days after you order. Deliveries to Alaska and Hawaii can take longer, and so can the busy holiday weeks.
• Several packages: larger orders sometimes ship in more than one package, so parts of your order may arrive on different days.

Tracking

When your order ships, we email you a shipping confirmation with tracking. If your order ships in more than one package, you get tracking for each one.

Address changes and cancellations

Please double-check your shipping address at checkout. Orders go to the warehouse quickly, so if you need to change the address or cancel, email us right away. We can only change an order that hasn't shipped yet.

Delivery problems

• Damaged, wrong or missing items: email us your order number and a photo documenting the issue. Depending on the issue, we'll send a replacement or provide a partial or full refund. See our Refund policy for details.
• Tracking hasn't moved for 7 days: email us with your order number. We'll look into it with the carrier, and if the package is lost, we'll send a replacement or refund you.
• Tracking says delivered but you can't find your package: check around your home and with your neighbors, and give it a day, since carriers sometimes mark packages delivered early. If it still hasn't turned up, email us your order number within 7 days of the delivery date and we'll open a claim with the carrier. We can't replace or refund packages that the carrier confirms were delivered to the address given at checkout.

Wholesale carton orders

Wholesale carton orders and factory production runs are quoted individually, with delivery included. We'll tell you the expected delivery time with your quote. Orders of several cartons may arrive on different days. See our Wholesale & Bulk Orders page for details.

Contact

Questions about shipping? Email admin@fabledgoods.com.